SF Bay Area Helicopter Tours – Refund Policy
Less than 24 hrs notice of cancellation results in a 50% refund
Less than 48 hrs notice of cancellation results in a 75% refund
In order to provide you with the best possible experience, we make sure to have the proper staff on-site for each booking. The weather doesn’t always cooperate but we strive to be flexible and transparent and will do everything we can to make sure you and your party are able to relax and enjoy your flight with the best visibility possible.
If your confirmed (paid in full) booking must be rescheduled due to issues with the weather, we are more than happy to accommodate you at no additioanal charge. However, if you decide to cancel your booking in lieu of rescheduling, a $200 non-refundable cancellation fee will be applied. The fee does not affect those who are willing to reschedule, even more than once, for favorable weather.
If you must reschedule for reasons unrelated to marginal weather and do so less than 24 hours before your flight, a $100 non-refundable rescheduling fee will be applied.
Because this service is extremely weather dependent here in the Bay Area, quite a bit of time is spent on ongoing weather research, predictions, and preparation so that we can offer you current information and a safe experience.
We appreciate your understanding and thank you for choosing Bay Aerial.