SF Bay Aerial Helicopter Tours – Refund Policy
Non weather related:
- Less than 24 hrs notice of cancellation results in a 50% refund
- Less than 48 hrs notice of cancellation results in a 75% refund
Weather related refund cancellations:
The decision “to fly” or “not to fly” is made by the pilot on the day of the flight. We can usually always fly, even with marginal weather but sometimes due to storms, clouds, fog, or wind our described normal route may need to be altered, postponed or even rescheduled. We always respect our clients position when weather is involved and advise accordingly.
For those desiring to reschedule due to marginal weather, we are happy to oblige at no additional coast. We of course want you to have a great ride and see the Bay Area at its best. And because you live here, or maybe have a few days on your trip, you have the potential to reschedule. For those visitors from out of town, we also understand you might be limited and we will refund you.
The weather doesn’t always cooperate and can look “marginal” on the day of your tour but that doesnt mean it unflyable. At Bay Aerial we strive to be flexible and transparent and If applicable, we may suggest a reschedule of your flight to make sure you and your party are able to relax and enjoy the smoothest flight and best visibility possible. Again, this doesn’t mean the original fight time is unflyable, but we are suggesting/advising another time may offer better weather.
So, for example, if you are locally based and your confirmed (paid in full) booking must be rescheduled due to weather issues, then we are more than happy to accommodate you at no additional charge. However, if you decide to cancel your booking in lieu of rescheduling. Then a $200 non-refundable cancellation fee will be applied. The fee does not affect or apply those who are willing to reschedule, even more than once, for favorable weather.
If you must reschedule for reasons unrelated to marginal weather. And must do so less than 24 hours before your flight, then a $100 non-refundable rescheduling fee will be applied.
Please understand, In order to provide you with the best possible experience, we at Bay Aerial make sure to assess the weather frequently with the proper staff on-site for each booking, and because this service is weather dependent quite a bit of time and effort is spent on weather research, predictions, phone calls, preparation, scheduling and rescheduling. We go to great lengths to offer you current applicable information so that you can ultimately enjoy a great ride and a comfortable experience.
Gift certificates are non-refundable and cannot be redeemed for cash value (unless amount is less than $10). They carry no expiration date and are completely transferable.
We appreciate your understanding and thank you for choosing Bay Aerial.