Bay Aerial – Refund Policy
All flight reschedules, and refunds are subject to the following conditions:
Non weather related:
- Cancellation with Less than 24 hrs notice results in a 50% refund.
- Cancellations with Less than 48 hrs notice results in a $250 admin fee.
- Cancellation on original reservation with less than 72 hrs notice results in a $100 admin fee.
- Refunds requested after original date has past and a reschedule is pending will be a $250 fee
- If you must reschedule for reasons unrelated to weather. And must do so less than 24 hours before your flight, then a $200 non-refundable rescheduling fee may be applied. Must reschedule though.
- Photo flight reschedule for “less than ideal conditions” will be subject to a $250 fee
- NO call- No show will be a no refund policy.
Weather related refunds, cancellations, and reschedules:
The safety and comfort based decision “to fly” or “not to fly” is made by the pilot on the day of the flight. We can usually always fly, even with marginal weather and it can be beautiful, but sometimes due to storms, clouds, fog, or wind our described normal route may need to be less than desirable and need to be altered, postponed or even rescheduled. We always respect the safety and comfort of our clients when weather is involved and advise accordingly.
For those desiring to reschedule due to marginal weather, we are happy to oblige at no additional coast. We want you to have a memorable ride and see the Bay Area at its best. And because you live here, or maybe have a few days on your trip, you have the potential to reschedule.
The weather doesn’t always cooperate and can look “marginal” on the day of your tour but that doesnt mean it is unflyable. At Bay Aerial we strive to be flexible and transparent and If applicable, we may suggest a reschedule of your flight to make sure you and your party are able to relax and enjoy the smoothest flight and best visibility possible. Again, this doesn’t mean the original fight time is unflyable, but we are suggesting/advising another time may offer possibly better weather for an even better experience.
IN TOWN Local Clients
If you are locally based and your confirmed (paid in full) booking must be rescheduled due to weather issues, then we are more than happy to accommodate you at no additional charge. However, if you decide to cancel and refund your booking in lieu of rescheduling. Then a $200 non-refundable cancellation fee will be applied. The fee does not affect or apply those who are willing to reschedule, even more than once, for more favorable weather.
Out Of Town Visitors
For those clients from out of town, we also understand you might be time limited and we will refund you if weather forces no options.
Please understand, In order to provide you with the best possible experience, we at Bay Aerial make sure to assess the weather frequently with the proper staff on-site for each booking, and because this service is weather dependent quite a bit of time and effort is spent on weather research, predictions, phone calls, preparation, scheduling and rescheduling. We go to great lengths to offer you current applicable information so that you can ultimately enjoy a great ride and a comfortable experience.
Gift certificates are non-refundable and cannot be redeemed for cash value (unless amount is less than $10). They carry no expiration date and are completely transferable.
We appreciate your understanding and thank you for choosing Bay Aerial.