Please see answers to common payment and ordering questions below. If you have any questions that aren’t covered on this page, please don’t hesitate to Contact Us. Although we have included a very simple booking and payment process on our website, we are still available by phone for a personal conversation and to answer your questions. So call us if you would like otherwise, If you are ready, please proceed to “Book Now”
Q) What is current weather and predictions?
Q) What is the availability, weather policy and the hours of operation?
A) Bay Aerial is open by reservation only and weather permitting of course. Please clik the “book now” button to see our calendar for availability. You may email for more info as well, before payment is made. If a tour is reserved and payment has been made, Bay Aerial requires the client to call 650-281-8282 approximately 1-2 hrs in advance of tour for weather check. If you do not call your tour may be cancelled. If weather cancels a tour we will reschedule at your convenience.
Q) How much does a Tour cost?
A) Our Tour Rate is $850 per hour, for up to 2 passengers all inclusive, $950 for 3 passengers and $1050 for 4 passengers. and we offer a full one hour. We do not offer half hour tours, And… we can only accommodate 4 passengers per flight in our new R66, size and weight restrictions may still apply, please call for more info. Oh… and by the way there is nothing standard about our tours, they should be called “Awesome” Tours !!!
Q) How do I pay?
A) We process our payments securely through a booking program. It is a similar service as PayPal and just as secure. Please make use of the GREEN buttons on the bottom of the TOUR page for your Payments, an instant receipt will be generated and sent to you.
Q) What payment methods do you accept?
A) We’re able to process payment from any major Credit Card or Debit Card through our booking program. After clicking the GREEN “BOOK NOW” button, simply enter your card details into the payment form, and receive an instant receipt.
Q) Are alternate forms of payment available? Can I pay on-location?
A) Please Contact Us and we’ll try to accommodate any special payment needs you may have.
Q) What is the maximum passenger weight allowed.
A) In the R44 helicopter 240 lbs is the maximum allowable weight per individual seat as per the helicopter manufacturer. If you have someone in your group close to this weight please let us know for our weight and balance calculations. 575LBS is the maximum combined weight of all the occupants/passengers.
In the R66 helicopter the per seat weight is 280 lbs with a max total of 750 lbs
Q) What is the minimum age of children allowed ?
A) All Children are welcome but may fall asleep. Some young (2 yrs approx) children can get restless and can dominate the cockpit with noise and this is not recommended. Depending on child, over 6 years old is a great age to start. Anything less and ear protection must be considered.
Q) What is the Heli Pad address or the meeting place for the tour?
A) Bay Aerial customer meeting location is at 815 Skyway rd Unit 81 San Carlos, Ca 94070
Q) What about possible bad weather ?
A) If marginal weather occurs we will reschedule your tour at your convenience. Bay Aerial requires that all clients call 1-2 hours in advance of reservation for a weather and equipment check. We watch webcams and satellite images for the most acurate indicators of our daily weather. We want you to have clear weather and safe flight.
More questions? email us at email@example.com